faqs

  • a prepaus de nosautres

    Yansenen Jewelry
    Yansenen is a trademark of Shenzhen Xiaozhima Jewelry Co., Ltd
    nom de l'entrepresa:
    Shenzhen Xiaozhima Jewelry Co., Ltd
    (深圳市芝麻珠宝有限公司)
    persona juridica: lizhiru(李志如)
    Tel: +86-19129574473
    E-Mail:support@yansenen.com
    adreça:
    No. B0726, 7th Floor, Building 1, Wanshan Jewelry Park
    No. 42 Tianbei Fourth Road, Cuijin Community, Cuizhu Street,
    Luohu District, Shenzhen, Guang Dong, China 518020
    (中国广东省深圳市罗湖区翠竹街道翠锦社区田贝四路42号万山珠宝园1栋水贝一路23号2号厂房7层B0726号)




    temps de trabalh:Monday - Friday 9AM-6PM

    pfessional china empresa por mayor
    bijoux shenzhen yansenen, inc. establida en 2020, es una societat de joièls yansenen en china basada, es un fabricant de joièls yansenen a l'engròs e distbutor situat a shenzhen de china, es una plaça de joièls yansenen chineses a l'engròs.

    Tot çò que vendèm es fabricat en China e ara podètz crompar aqueles pducts dirècte fm china, a pces a l'engròs, ght aicí dins o botiga de joièls yansenen a l'engròs en linha.

    en entrega de pduct, le daremos antes a pducts, como ordeng un regalo y calidad pblem, lo haremos incondicionalmente para reemplazo.

    vendem direct al públic a descompte pces a l'engròs.

    garantia dirècta fm china botiga de bijoux yansenen
    todos los pducts de joyeria yansenen vendemos he 1 año de garantia. provesèm de post-venta completa a de clients a l'engròs e d'expeditors mondials, qu'envian amb nosautres.

    metòdes de pagament aisit e segur
    paypal / banca traner / western union

    temps de manipulacion: 3-7 jorns de trabalh.
    totas las jòias an besonh d'una personalizacion personalizada, coma de noms de letras / de mots d'amor.

    temps d'expedicion: 3-5 jorns de trabalh.
    podètz causir quin metòde vos conven melhor quand fasètz una comanda. l'expedicion es per coier coma fedex, ups, dhl, ems e pren pas que 3 a 5 jorns de trabalh fins a vòstra destinacion.

    pcs ultra bas
    vos ofrissèm de descompte al gros / enviament ultra bas sus totas las jòias yansenen que trobatz dins o botiga en linha al gros.


    clicatz aicí per pausar vòstras questions en linha ara.

    certificat d'entrepresa:




  • cossí -enviar amb nosautres?

    cossí -enviar amb nosautres?

    -shippineans vòstre provesidor manda de merças dirèctament a vòstres clients, mas per çò qu'es de vòstres clients, crompèron los produchs de vos e an pas cap de contacte amb nosautres.

    permetèm de comandas -expedicion per totes los clients enregistrats.

    i a pas de còstes suplementaris.

    basta de comandar en linha de la meteissa manièra que d'acostuma, mas apondre d'adreças de liurason diferentas dins lo compte.

    (podètz tanben apondre una novèla adreça d'expedicion a la volada dins lo procès de pagament.)

    podètz aver tant d'adreças d'expedicion que volètz listadas sus vòstre compte.

    quand comandatz, nos farà se metètz -expedicion al client dins los comentaris d'expedicion. verificam totjorn amb atencion (per la prncion del frd) se l'adreça d'expedicion es diferenta de l'adreça de lling, doncas se sètz un novèl client d'expedicion nos caldrà benlèu vos mandar un corrièl o vos telefonar per verificar abans de far la comanda.

    inclusèm pas de materials de publicitat / facturas etc quand mandam de merças, per çò que protegís vòstra reputacion coma vendeire. no sabran lo ver soce de las merças, e no sabran lo pce que pagats.

    los pces mostrats sus la factura d'expedicion seràn diferents de çò que vòstre client vos a pagat. howr se vòstre client vos demanda podètz soslinhar qu'aquò son de valors per la declaracion doana solament. en tot cas un pce mai bas declarat s reduire los dreches ad-valorem o los impòstes de venta que lo client pòt pagar al moment de recebre de bens importats dins certans comtes. mercés de verificar las regulacions d'importacion / fiscala abans de començar la venda d'expedicion, e de gardar

    se vòstre client a de problèmas de supòrt tecnic, o vòl recuperar un produch, o voldrà discutir amb vos d'en primièr perque es vòstre compte amb nosautres.

    mercés de notar que se i a d'impòstes d'importacion a pagar, vos cal pagar aquò quand recebètz las merças del coier. doncas se fasètz l'expedicion, es a dire vòstres clients que pòdon inesperadament pagar de còstes suplementaris.

    mercés de notar qu'es vòstra responsabilitat coma lo crompaire / vendeire d'expedicion de trobar d'informacions sus los impòstes e d'informar vòstres clients. acceptam pas cap de responsabilitat per fornir d'informacions fiscalas pertinentas per vòstre país, e mai se de segur farem çò que podèm per vos minimizar l'impòst en bden se avètz d'instruccions especialas d'embalatge/declaracion.

  • prètzs d'expedicion

    yansenen ofrís l'expedicion exprèssa estandard gratuita, per totas las comandas en linha dins lo mond entièr. los clients internacionals, e tanben los clients situats en defòra de la China continentala, son responsables dels còstes de fòl, inclusent los impòstes o dreches de doana. yansenen utiliza generalament dhl/ems/fedex pels expedicions, pasmens, podèm utilizar quin expedicion que siá que consideram apropriada. contactatz-nos per totas las demandas de liurason especialas.

    temps de manipulacion: 3-7 jorns de trabalh.
    (totas las jòias an besonh d'una personalizacion personalizada, coma lo nom de letras / los mots d'amor dins las jòias)

    temps d'expedicion: 3-5 jorns de trabalh.
    (todas las paquetes envian por express, venga a tiempo.)

  • impòst sus las ventas e pèças

    totes los pces del sit web son mostrats en dolars dels Estats Units.
    inclusent l'impòst sus las ventas, se s'aplica, serà apondut a vòstra comanda.

  • suenh e reparacion

    se volètz netejar vòstres joièls a l'ostal, la sola causa que vos suggerissèm, sens saber la necessitat de neteja, es de vos fregar amb un raspalh de dents doç e d'aiga cauda non utilizadas. seriam contents de netejar vòstres joièls se volètz organizar per que los foguèsson enviats a e fm o burèu en China. contactatz l'equipa de sosten amb de questions.

    contactatz l'equipa de sosten a prepaus de las reparacions. los tractam totes diferentament segon çò que cal reparar.
    SUPPORT@yansenen.com +86-19129574473

  • retns & escambis

    a causa de l'artesanat individual implicat dins la pèça ry pducha dins una fabrica, yansenen acceptar los retns en condicion. podètz escambiar de merças en acòrdi amb la politica d'escambi establida çai-jos. los escambis de merças que son pas en conformitat amb las condicions e los calendièrs establits çai-jos pòdon èsser refusats per yansenen e vos seràn tornats mandar.

    escambiar de personas
    podètz escambiar de merças crompadas sul sit web. lo paquet que conten la merça a escambiar deu èsser depausat amb l'expeditor dins los sn (7) jorns de la recepcion de la merça.

    pcess d'escambi
    se volètz escambiar de merças, vos cal respectar las etapas seguentas:
    Call +86-19129574473 or email SUPPORT@yansenen.com demandar una thozacion d'escambi. yansenen vos mandarà una etiqueta d'expedicion retn. l'etiqueta d'expedicion es solament valida a la data especificada sus l'etiqueta d'expedicion. incluir la merça y todos los s y documentos incluidos con la mercancía en su caja oginal. totes los expedicions devon èsser doblas en boita en utilizant de bóstias d'expedicion exprès novèlas e inutilizadas. per exemple, la merça deu èsser mesa dins sa bóstia oginal, dins una bóstia mejana exprès, dins una bóstia granda exprès. sellar lo fòra del paquet dins quin emplaçament exprès que siá amb de personal (pas de bóstias) o trucatz exprès per organizar la recolha. se telefonatz per organizar la recolha, lo paquet deu èsser escanejat dins l'exprès abans que lo dver lees lo luòc de recolha. vos cal oain e gardar vòstre rebut. devetz gardar pof de retn mandatz.yansenen acepta pas cap de lialitat dins lo nt sètz incapable de pduire tal pof. solament la merça recebuda per yansenen serà elegibla per l'escambi. al moment de recebre la merça, yansenen vefyrà que la merça satisfach las condicions de la politica d'escambi.

    condicions per escambiar de merças
    los produches yansenen devon èsser retned dins un estat novèl e inutilizat, en perfièch estat, amb totes los materials ptectives en plaça e d'etiquetas e de pegasolets fixats a eles. yansenen acceptarà pas per escambi cap de merça que mòstra de desgast, o qu'es estat utilizat o alterat de son estat oginal de cap de biais.

    yansenen acceptarà pas d'escambis sus cap de comanda especiala, de pèças de talha, modificadas o engranadas.

    totes los escambis seràn demandats a una revision stct per s'assegurar que la merça satisfach las nòrmas yansenen. se la merça correspond pas a aquelas nòrmas, yansenen refusarà l'escambi e la merça serà remandada al client. se la merça satisfach aqueles estandards, yansenen procedirà amb l'escambi.

  • tèrmes e condicions

    WEBSITE
    (The "Website") is a site operated by Shenzhen Yansenen Jewelry Co., Ltd(深圳市思达意珠宝有限公司), hereafter referred to as "Yansenen" or "we”. Use of the Website is subject to the following Terms of Use (the "Terms"). Yansenen may revise these Terms from time to time by updating this page, with the revised Terms taking effect for all users as of the date stated on the posting. Your continued use of this Website following the posting of any changes indicates your acceptance of the changes. You should consult the Terms regularly.

    Please read the Terms carefully before using the Website. You expressly acknowledge that you are aware of these Terms and have had access to the same upon entering the Website. Your use of the Website constitutes your agreement to the Terms. If you do not agree with the Terms, please do not use the Website.

    Copyright
    All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, both individually and as they are compiled on the Website, and all software found on the Website are the property of Yansenen or our suppliers and are protected by China and international copyright laws.

    Trademarks
    The trademarks or trade dress of Yansenen and our affiliates may not be used without our written permission. Trademarks or trade dress include the Yansenen name and other graphics, logos, page headers, button icons, scripts, and services name of Yansenen's products, services, and programs, and those of our affiliates.

    Disclaimer of liability
    Neither Yansenen nor its affiliates make any representation or warranty of any kind, express or implied, including without limitation that the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website, including the server that makes it available, is free of viruses or other harmful components. Except as otherwise provided by applicable laws, in no event shall Yansenen, its affiliates, and each of their respective directors, officers, employees, agents, contractors, successors, and assigns, be liable for any direct, indirect, special, incidental, punitive, consequential or other damages arising out of or related to the use, inability to use, authorized use, performance or nonperformance of the Website, as well as to damages for lost profits, business interruption or the loss of data or information, even if Yansenen was previously advised of the possibility of such damages and regardless of whether such damages arise in contract, tort, under statute, in equity, at law or otherwise.

    Governing law
    Any claims, controversies, or disputes shall be governed by the laws of the China, without regard to the principles of conflicts of law. Your use of the Website indicates your agreement that the laws of the Commonwealth of China, without regard to the principles of conflicts of laws, will govern any dispute of any sort that may arise between you and Yansenen and any of our affiliates. The disposition of any such dispute shall take place in a state or federal court located in Shenzhen,GuangDong,China. You consent to the exclusive jurisdiction and venue of such court.

    Indemnification
    You agree to indemnify Yansenen, its affiliates, and each of their respective directors, officers, employees, agents, contractors, successors, and assigns from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from your violation of these Terms.

    Entire agreement
    These Terms (as amended from time to time) constitute the entire agreement between you and Yansenen regarding your use of the Website and any transactions you may have with Yansenen and its affiliates through the Website, and supersedes any other agreement or understanding, whether written or oral, between you and Yansenen with regard to the subject matter of the Terms.

  • politica de privacitat

    Yansenen recognizes the importance of protecting the privacy of information collected about you.


    The information we collect
    Generally, you may browse the Website without providing any personally identifiable information. When placing an order, you may register and create an online account. During this process, you will be required to provide valid and current personal information, including but not limited to your name, phone number, billing information, and email address, as well as other personal information such as shipping address, billing address, and payment details (collectively, the "Personal Information").

    From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this Website, our web server automatically collects anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our Website design, product assortments, customer service, and special promotions.

    How we use the information we collect
    We use this information to provide you with better service, in particular, for the following reasons:
    to complete your purchase transactions, to provide the services you request, to keep you informed about the status of your orders, to send you our catalogs and other offerings by mail, to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest, and internal record keeping.

    The following information will be used jointly by Yansenen, PayPal, who provides the online payment portal, and your credit card company to process payment of your order: your name and address, your credit card information, the identification of the creations you have ordered, and the price paid for the creations you have ordered.

    Others with whom we may share your information:
    affiliates of Yansenen, third-party service providers and vendors we engage to help us run our business, carefully selected outside companies when we believe their products or services may be of interest to you, a purchaser or potential purchaser of our business. We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of this Website, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this Website or the public.

    Your choices regarding use of the information we collect:
    If you prefer to be removed from the list of customers that receive direct mail or telemarketing calls, please email: SUPPORT@yansenen.com, call: +86-19129574473 or write to: C33 Innovation Industrial Park, Room 206, Cuizhu North Road No. 33, Dongxiao Street, Luohu District, Shen Zhen City, Guang Dong Province, China 518019, including your name and address and stating whether you wish to be removed from mail offers, phone offers, or both.

    Children's Online Privacy Protection Act
    This Website is directed to adults; it is not directed to children under the age of 13. We operate the Website in compliance with the Children's Online Privacy Protection Act, and will not knowingly collect or use personal information from anyone under 13 years of age.

    Security
    In order to prevent unauthorized access or disclosure, we have put in place commercially reasonable physical, electronic, and administrative procedures to safeguard and secure the information we collect from you. In the absence of negligence on our part, we shall not be held liable for any loss you may suffer if a third party obtains unauthorized access to any Personal Information you provide to us.

    Cookies
    Cookies are files that store information on your hard drive or browser that allow the Website to recognize that you have previously visited. We use cookies for certain areas of the Website, including but not limited to session cookies, persistent cookies and web beacons. We use cookies for things like keeping track of what is in your shopping cart, recording your session information, and improving the Website design and our customer service. You can disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser.

    Links to other sites
    The Website may link to other websites which are not within our control. We do not make any representations or warranties about any website you may access through the Website. They are independent from us, and we have no control over, or responsibility for, their information or archives. Once you leave the Website, we cannot be responsible for the protection and/or privacy of any information you provide. Make sure you understand any website's privacy policies before providing personal information.

    Emails
    You will receive promotional emails only if you have asked to receive them. If you do not wish to receive emails, you can unsubscribe by sending an email to support@yansenen.com.